Have a question about your account, a fax transmission, or a billing charge? We're here to help.
For all support inquiries, email us at:
questions@faxnow.netWe typically respond within one business day.
Charges, receipts, payment method issues, or disputes about a transaction.
Fax not delivered, repeated failures to a specific number, or delivery errors.
Trouble signing in, not receiving verification codes, or account lockout.
Questions about your assigned inbound number, activation, or cancellation.
Missing inbound faxes, email delivery issues, or portal access problems.
Anything else about the service, compatibility, or supported document formats.
When emailing, please include the email address associated with your account and any relevant job IDs shown in your fax history. This helps us locate your records quickly.